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Frequently Asked Questions and Terms of Sale
What is the pickup process?
There is no parking at the location, so please follow these instructions exactly:
1. Park at the 15 minute open spaces near the taxi spaces at Viby Torv Parkeringplads (google for directions).
2. Send a text to 91 54 36 07 to announce your arrival. (For example: It’s Jackie, I’m parked). (If you arrive early, it’s possible I can’t answer your SMS until pickup time.)
– The box/boxes will be delivered to you/your car within 2-3 minutes.
– At pickup time, I am immediately answering SMS’s. It hinders efficiency if someone calls to say they arrived (especially if it’s hard to hear over a bad connection), so please text only.
PLEASE REFERENCE THE MAP BELOW TO INSURE YOU PARK IN THE CORRECT SPOTS.
What is the pickup time?
Standard is Saturday’s at 11:00 or, for certain weeks, the timeframe I have specified on the order form. Inquire here if you need a special order with a different date/time pickup (special events, weekday orders for the office, etc).
What if I forget to pick up my order or I’m running late?
Orders that aren’t picked up on time will not be refunded and will be unavailable if the customer arrives late (There is a 15 minute grace-period past the pickup time before the customer is considered a “no-show”. For example, the pickup time is 11:00, then your expected arrival is between 11:00-11:15 and I cannot wait for you beyond this time period.)
Why are you not open for pickup’s every Saturday?
This is something I do for fun and unfortunately I don’t have time to make donuts every Saturday in the month. On the order form, you can always see when the next Saturday-pickup is, or the site will say temporarily closed if I don’t have time in the near future or on vacation.
What are the allergens for donuts? (the dough only)
Egg, Milk, Wheat/Gluten, Nutmeg, may contain traces of nuts.
What are the allergens for waffles?
Egg, Milk, Wheat/Gluten, may contain traces of nuts.
Are the donuts baked or fried?
Every donut is fried in rapsoile.
What is the cut off time for ordering and cancellation?
Thursdays at 12:00 for standard Saturday pickups.
Do I get a refund with cancellation?
REFUND FOR STANDARD SATURDAY PICKUPS: Yes, you will be refunded minus a 2.5% + 1.8kr processing fee if you cancel by 12:00 on Thursdays. Cancellation is by SMS only not email. Cancel in writing by text/SMS to 91 54 36 07.
REFUND FOR SPECIAL ORDERS: Special orders that are cancelled with more than 72 hours before the pickup date/time will receive a refund minus a 20% cancellation fee. Orders that are cancelled with less than 72 hours before the pickup date/time will not be refunded. Cancellation by SMS only (91 54 36 07).
Why are refunds for standard Saturday pickups minus a 2.5% +1.8kr processing fee?
The order system takes 2.5% +1.8kr of every order, which is not refunded when refunds are processed.
How soon should donuts/waffles be eaten?
Fresh-made donuts should be eaten within a few hours after pickup, or latest the same day for the highest quality. Of course you can eat them over the next couple days, but they won’t be as fresh. In this case, I recommend storing them in the refrigerator, then put them in the microwave for a few seconds to warm them up before serving. Fresh-made waffles are best the same day. If you have some left over, I recommend storing them in the refrigerator or freezer in an air tight container, then put them in the oven to warm/crisp them up before serving.
Is there a discount for large orders?
There are no discounts/special deals based on order size and “mini” donuts that are half the size of regular donuts are not offered.
Is your business registered with the Food Ministry?
This is a small/hobby business and under special rules according to the Food Ministry which allows operation without registration. Small operations are not required or allowed to register if only making small quantities of food typically once a week and keep a yearly turnover under a certain amount. I am a certified germaphobe, so rest assured I always work under extremely hygienic conditions.
Do you have plans to expand American Donuts into something bigger?
No. In the summer of 2024, I will begin to earn a 2nd bachelors degree 20 years after completing my first (yes I’m that old/born in ’82/look younger than I am :-)). This will continue as a hobby for as long as I have time for it.
Who are you?
My name is Felisha, I’m from the USA, and I love donuts. I started making donuts during the pandemic because I couldn’t travel to the states to get my fix and I love making food/desserts. I officially opened American Donuts in Dec. 2022 with my first order.
Making donuts is not a well-paid endeavor considering that even the minimum order takes about 5 hours of my time, but I enjoy it, so that’s what matters to me.
I’ve lived in Aarhus with my Danish husband since 2015 and we have one son. I’m also the owner of Bébé Faces here in Aarhus with a 2nd location in Copenhagen, and have previously worked in the Hollywood film industry for over 10 years after graduating from the University of Southern California (USC).